Refund and Returns Policy

The policy outlines that unique artworks are non-refundable, except if damaged during shipping, where customers may claim insurance. Returns must be unused and documented. Refund requests undergo inspection, and approvals may require the return of the artwork. Delays in refunds should be addressed through relevant financial institutions, with assistance available via email.

No one wants things to break but just in case it does we have to set some rules.

Overview

Because all of our artworks are unique, one of a kind creations, we can’t offer you a full refund or exchange, with one exception.

The only exception is if the artwork was packaged, shipped and as a result sustained damage in transit with shipping company; we will work with you to get the entire cost refunded through the parcel’s insurance.

(To be eligible, your artwork must be unused and in the same condition that you received it. We must also be able to have photo documentation of the damages AND of the original packaging.)

Several types of goods are exempt from being returned.

  • Print-on-demand products
  • Gift cards
  • Commissions

Refunds

Once your return request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, we will most likely require the artwork be returned first, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at artist@shutterbunny.art so we can follow up on the missing funds.

Shipping returns

To return your product, you should mail your product to: Shutterbunny Art 1717 Pisgah Forest Dr. Pisgah Forest, NC 28768.

Depending on where you live, the time it may take for your returned artwork to reach us may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at artist@shutterbunny.art for questions related to refunds and returns.